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Frequently asked questions
Are credits charged when generation fails?
No. Credits are reserved when a task is submitted and settled only after a successful result. Failed or system-cancelled tasks release the full reservation.
How do plan credits differ from credit packs?
Plan credits are granted each billing cycle. Credit packs are delivered once and remain available for their stated validity period.
What happens when I do not have enough credits?
The creation page calculates the cost before submission and shows the shortfall before a task is created.
Do granted credits remain after cancellation?
Current-cycle plan credits remain available through that billing period. Purchased credit packs are unaffected by subscription status.
Can I request an invoice?
Contact support to confirm whether your region and order are eligible for an invoice. Contact support
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